Question 1

Is this right for my business?

Accepted Answer

If you pick up every call and answer every message within the hour: no. You don’t need us. If you’re on a job, on a ladder or under a sink when the phone rings, we can help. It’s built for businesses that live off the phone: plumbers, electricians, HVAC, roofers, painters, landscapers, cleaners, movers, auto repair, salons and clinics.

Question 2

What does it cost, and are there hidden fees?

Accepted Answer

$249 a month, or $349 with AI, plus tax. That’s the whole amount: no setup fee, nothing extra for hosting, domain, email, updates or support. 500 texts a month and five users are included. Extra users at $3 a month each and add-ons you book yourself in the app come on top, at a fixed price you see before you tap.

Question 3

Is it worth $249 a month?

Accepted Answer

If one saved job a month doesn’t cover it, don’t do it. If it does, the math is simple. With jobs under $200, two or three recovered calls a month cover the plan. With jobs over $1,000, a single one pays for several months.

Question 4

Is there a contract or minimum term?

Accepted Answer

No. Cancel any month, from the first month on, in the app. No phone call, no reason required. You stay because it pays off, not because a contract makes you.

Question 5

Do I own the website?

Accepted Answer

After twelve months, yes: when you leave we hand over the code, copy, images and design, and you can run it with any provider. Leave earlier and the website stays with us. Your domain is yours from day one, whenever you leave. That’s the one catch, and we’d rather say it upfront.

Question 6

Why is it this affordable? What’s the catch?

Accepted Answer

Because we built the platform once and run it for everyone, and we don’t build every website from scratch. Every trade has a proven template we fill with your copy, photos and prices, and the platform handles a lot automatically. That saves the hours an agency has to bill. The catch is one question up.

Question 7

Do I get a new phone number?

Accepted Answer

No. You keep your number, and it stays on Google and on your website. We only set it up so calls you don’t answer are quietly forwarded to us, so the text can go out.

Question 8

Does the caller hear a recording or voicemail?

Accepted Answer

No. No menu, no recording, no voicemail. It rings, you don’t pick up, the caller has a text.

Question 9

Can my crew see it too?

Accepted Answer

Yes. Five users with their own logins are included, and each additional user costs $3 a month. They see the inbox, appointments and jobs, not the billing.

Question 10

Does the assistant say it’s an AI?

Accepted Answer

Yes, always. And it never makes up prices or appointments. What it doesn’t know, it hands to you.

Question 11

What if it says something wrong?

Accepted Answer

You see every reply in the conversation. Tap “That’s wrong” and we fix what it knows. Before it goes live, it has to pass 30 questions from your trade.

Question 12

Can I turn it off?

Accepted Answer

Anytime, per channel, in the app. Then it only drafts, and you send.

Question 13

Can I change copy and photos myself?

Accepted Answer

Photos, prices, team, hours and a notice banner you change yourself in the app, as often as you like. Copy we change for you: a voice memo is enough. Two such changes a month are included, four with AI.

Question 14

Will my site look like everyone else’s?

Accepted Answer

No. One template per trade, but your photos, your logo, your colors, your copy. Two plumbers in the same town never get the same site.

Question 15

What about my old website and domain?

Accepted Answer

The domain stays yours and points to the new site. Your email keeps working as it does today; we don’t touch it without testing first.

Question 16

How does it start?

Accepted Answer

A 20-minute phone call about your business, your customers and what the site should do. If you say yes: a questionnaire on your phone, ten minutes. Two business days later you see your draft. Once you approve it, we go live within seven business days, and on the onboarding call we set up the app with you.

Question 17

What do I need to provide?

Accepted Answer

Photos, a few answers and, if you already have a domain, access to it. You get a guide for your registrar on the first call, and we’re happy to do it together right then.

Question 18

What happens on the onboarding call?

Accepted Answer

30 to 45 minutes with your account manager. You install the app, connect Google, WhatsApp, Facebook and Instagram on your own phone, and turn on call forwarding with one code. Then we test everything together: call, text, booking. After that, you’ve got it.

Question 19

When do I pay?

Accepted Answer

When you book, you save a card. The first charge is on the day your website goes live, then monthly on the same day. If we can’t agree on the draft, either side can step back before launch at no cost. No months paid in advance, no setup fee.

Question 20

How do I pay?

Accepted Answer

Credit or debit card, monthly, automatically. The invoice arrives by email and sits in the app. Booked add-ons show as their own line.

Question 21

What if a payment fails?

Accepted Answer

We try again and let you know by email and text. If the invoice is still open ten days later, the website and the app go offline, because hosting is part of the plan. Visitors see a neutral maintenance notice, your data stays safe, and everything is back as soon as the payment is in.

Question 22

What if I send more than 500 texts a month?

Accepted Answer

Then promotions pause until the next month. Missed-call texts, replies, confirmations and reminders keep going. If you’re over the limit month after month, we call you and find a solution before anything costs extra.

Question 23

Where is my data?

Accepted Answer

In a Swiss data center under Swiss privacy law, backed up daily. Your site is served in the US through a global CDN, so it’s fast for your customers.

Question 24

Can I text my customers?

Accepted Answer

Confirmations and replies, always. Promotions only to customers who opted in; the app checks before every send, STOP works with one word, and your site carries the SMS terms carriers require. That keeps you on the right side of the TCPA.

Question 25

Are the legal pages really current?

Accepted Answer

Yes. The templates are maintained centrally. When a rule changes, we update them for every customer at the same time.

Question 26

Who is behind web.stig?

Accepted Answer

Snow Dream Studios GmbH, a web, software and marketing agency in Zurich, Switzerland. web.stig is our lead system for local businesses: built and run by our own developers, designers and marketers, website included.

Question 27

Who do I talk to if something comes up?

Accepted Answer

A person, by app, email or phone. Answer within one business day.

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